Delivery Information
Here’s some further clarification of our delivery information so that you know when to expect your goods.
Our Next Working Day Delivery Policy
We will always do our utmost to deliver goods to you the next working day for all orders placed before 3pm (Mon-Thurs).
Orders placed after 3pm, Fridays, weekends or bank holidays may take 1-3 days.
However, all goods are subject to availability and delay in delivery of goods is sometimes out of our control.
All dates quoted for delivery are approximate and we shall not be held liable for any losses, damages, charges or expenses caused by any delay for the delivery of goods.
| Order Value | Item Weight | Charge * |
|---|---|---|
| Less than £75 | Less than 5kg | £7.99 |
| Less than £75 | 5kg or more and less than 30kg | £8.99 |
| £75 or more | Less than 20kg | Free |
| £75 or more | 20kg or more and less than 30kg | £8.99 |
| Any | 30kg or more | Pallet |
* Charge is before any product related or delivery surcharge
| Surcharge | Detail | Surcharge |
|---|---|---|
| Growing Media | Growing media 25l or more | £3.50 per item |
| Volumetric | These are typically 'large and lightweight' items such as 1m x 1m trays | £3.50 per item |
| Awkward | Larger and/or heavier items than above which include some grow tents, grow systems and propagation systems | £10 per item |
| Region ** | Surcharge |
|---|---|
| Scottish Mainland | £3.60 |
| Scottish Borders | £10 |
| Remote Scottish Mainland | £12.60 |
| Scottish Offshore | £36 |
| Northern Ireland | £27.60 |
| Isle of Man | £43.20 |
| Isle of Wight | £36.00 |
| Jersey & Guernsey | £55.20 |
| Alderney, Herm & Sark | £72.00 |
** The postcodes that sit within each of these regions are as defined by our courier
We can’t 100% guarantee next-day delivery for overseas and difficult-to-reach regional areas, where there can be extenuating logistical circumstances. We endeavour to get your goods to you as quickly as possible, but depending on your region, it can be a 2-5 day service.
Product surcharges are shown in the product description pages.
Pallet Costs
If an order is very large or items 30kg or more, we may need to send your order on a pallet – we have tried to reflect this in our delivery pricing, however we reserve the right to contact you, should the delivery costs to us be excessive, and agree delivery at cost with yourself (we never make any profit on delivery charges).
We will always contact you if your delivery is on a pallet to ensure it is viable.
| Region | Cost (Full Pallet) |
|---|---|
| UK Mainland | £80 |
| Scotland Mainland | £150 |
| Scottish Remote Mainland & Scottish Offshore | £180 |
| Scottish Borders | £120 |
| Alderney, Herm & Sark | £240 |
| Isle of Wight | £150 |
| Isle of Man | £180 |
| Northern Ireland | £198 |
| Channel Islands | £210 |
All pallet costs are quoted as a FULL pallet. Please call for a bespoke rate for your order.
Please note: These pallet costs are inclusive of regional surcharges.
Garland Trays: 120cm x 120cm x 12cm Garland Trays will have to go on a pallet due to size.
Out of Stock Items
Should any item on your order be out of stock, we will contact you primarily via telephone for a speedy response, or alternatively via email to discuss whether you would like to wait for your goods to come in, swap out for a similar item or receive a refund. We will wait for contact with you before processing your order.
Packaging
As a business we are committed to reducing our waste and recycling as much packaging as possible. Your delivery may come in a recycled box, with recycled packaging, however we will ensure that the box is discreet, and that there is no indication of the products inside or our shop name visible.
Damages
When packing our orders, a high level of attention is paid to ensure goods are packed as carefully as possible to ensure no breakages. However, we advise you to please check your web orders for any damages upon arrival.
On the rare occasion a product has been damaged in transit you must notify us of the damaged goods within 3 days of arrival in order for us to replace or refund the damaged item. You must provide clear photos of the damage, and also photos of how the packaging arrived so we can take the appropriate action.
Please note: If you do not notify us within 3 days we will not be held liable for any damages.