Terms & Conditions

1. General

1.1 These terms and conditions are an agreement between you and The Greenhouse Effect and govern any sale you enter into with us.

1.2 These terms and conditions do not affect your statutory rights.

1.3 When you place an order with us, you agree to purchase our products.

1.4 To order products from our website you must be at least 18 years of age.

1.5 We reserve the right to refuse to supply any products ordered by you.

2. Availability

2.1 We will always do our up most to deliver goods to you within 3 working days. However all goods are subject to availability and delay in delivery of goods is sometimes out of our control. All dates quoted for delivery are approximate and we shall not be held liable for any losses, damages, charges or expenses caused by any delay for the delivery of goods.

2.2 We reserve the right to change any product that you order from us. But we will guarantee that this product will be equivalent in terms of functionality and performance.

2.3 Should we be unable to deliver the product(s) that we have agreed to, we will always fully reimburse you with the price paid for the product(s) and the delivery charge (if applicable). We will not be held liable for any loss which results from this lack of availability.

3. Pricing

3.1 All prices quoted on the website are inclusive of VAT but excluding delivery, which will be calculated at the time of placing your order.

3.2 All prices are stipulated at time of placing your order. However we reserve the right, for any reason, to amend a price. If this should happen we will contact you with the correct price. You will then have the option to continue with the order or to cancel.

4. Delivery

4.1 We will always do our up most to deliver goods to you the next working day for all orders placed before 3pm (Mon-Thurs). Orders placed after 3pm, Fridays, weekends or bank holidays may take 1-3 days. However, all goods are subject to availability and delay in delivery of goods is sometimes out of our control. All dates quoted for delivery are approximate and we shall not be held liable for any losses, damages, charges or expenses caused by any delay for the delivery of goods.

4.2 Should any item on your order be out of stock, we will contact you primarily via telephone for a speedy response, or alternatively via email to discuss whether you would like to wait for your goods to come in, swap out for a similar item or receive a refund. We will wait for contact with you before processing your order.

4.3 We offer FREE DELIVERY on orders over £50. Orders under 5KG will be charged £6.95 (inc vat) and up to 20KG (and under £50) will be charged at £7.95 (inc vat). Any order over 20KG but under £50 will be charged accordingly.

4.4 Heavy or bulky items surcharge – Individual items over 13KG – 19.99KG or bulky items (over 1.2m) there will be a surcharge of £2 per item (excluding nutrients & additives) Individual items of 20KG -39.99KG £7 surcharge and items 40KG and over £10 surcharge. Heavy item surcharge will be shown on product description page.

4.5 Sometimes, if an order is very large or items are very heavy, we may need to send your order on a pallet. We will contact you to ensure this is viable before sending. Should it not be viable we may need to discuss with you any additional delivery costs.

4.6 Orders from the Scottish Highlands and Islands, Northern Ireland, Isle of Wight, Channel Islands, Scilly Isles and Isle of Man will be liable to a regional surcharge regardless of order value or weight. This will be calculated at check out.

4.7 You are responsible for the goods from time of delivery. If you delay accepting a delivery, our responsibility for everything other than damage due to our negligence will end on the date the courier tried to deliver the goods to you.

4.8 If goods arrive in a damaged condition you must inform us within seven working days. If you do not inform us we have no liability for goods said to be damaged on delivery.

4.9 For international deliveries, please call or email us with your order and we will provide a tailored quote to your destination country. Please note, we are not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

5 Packaging

5.1 As a business we are committed to reducing our waste and recycling as much packaging as possible. Your delivery may come in a recycled box, with recycled packaging, however we will ensure that the box is discrete, and that there is no indication of the products inside or our shop name visible.

5. Returns

5.1 We will offer a full refund or exchange for any product you return within 30 days. The product must be unopened and in its original condition. You will be responsible for the cost of returning the product. We can arrange collection for you, but you will still be responsible for any delivery charge incurred. Full refund or exchange will occur once the product has been returned.

5.2 If you receive a faulty product, we will arrange collection of the product and will replace the product at no charge or refund any money paid for the product.
Should the returned product be found to be in full working order it will be returned to you and we reserve the right to charge an administration fee of 10% on the price paid for the product as well as the cost of carriage.

5.3 You must notify us of faulty products within seven working days.

5.4 We will only issue a refund once the product has been returned and confirmed faulty.

Return Address for all items:

The Greenhouse Effect, Unit 12 TORC:MK, Chippenham Drive, Kingston, Milton Keyenes, MK10 0BZ

Please enclose a letter stating the reason for the return and ensure the packaging is wrapped securely. For your own protection, we recommend the use of a recorded delivery service. For faulty goods, enclose a full description of the defect including all paperwork and manuals.

These terms and conditions are subject to change at any time without prior notice.

Any email correspondence in relation to delivery / faulty / returns should be to: sales@ghedirect.co.uk