The Greenhouse Effect Delivery Policy

Here’s some further clarification of our delivery information so that you know when to expect your goods.

Free Delivery

We offer FREE NEXT WORKING DAY DELIVERY on orders over £50*

*An additional heavy goods surcharge may be applied to heavy or bulky goods (see below).

**Regional delivery surcharges apply for Scotland, Northern Ireland and the rest of the UK (see below).

Orders Under £50

Orders under £50 and under 5KG will be charged £7.99 (inc vat).

Orders under £50 and 5KG+ will be charged at £8.99 (inc vat).

Our Next Working Day Delivery Policy

We will always do our utmost to deliver goods to you the next working day for all orders placed before 3pm (Mon-Thurs).

Orders placed after 3pm, Fridays, weekends or bank holidays may take 1-3 days.

However, all goods are subject to availability and delay in delivery of goods is sometimes out of our control.

All dates quoted for delivery are approximate and we shall not be held liable for any losses, damages, charges or expenses caused by any delay for the delivery of goods.

Heavy or Bulky Items Surcharge

Individual items of 20KG -30KG – £8.99 surcharge per very heavy item.

Individual items that weigh 30KG and over – £49.99 pallet charge.

Heavy item surcharge will be shown on the product description page.

For growing media, there will be a £3.50 surcharge per bag.

For awkward sized items including 5ft and 6ft poles there is a £10 surcharge per order due to size.

Garland Trays: 120cm x 120cm x 12cm Garland Trays will have to go on a pallet due to size.

Regional Delivery Surcharge*

Orders from the Scottish Highlands and Islands, Northern Ireland, Isle of Wight, Channel Islands, Scilly Isles and Isle of Man will be liable to a regional surcharge regardless of order value or weight. This will be calculated at check out.

  • Scotland – £2.40
  • Remote Scottish Highlands – £12.60
  • Northern Ireland – £24
  • Channel Islands – £48
  • Isle of Man – £37.80
  • Isle of Wight – £31.80
  • Channel Islands – £48
  • Alderney, Herm & Sark- £60
  • Scottish Offshore – £31.20

Please Note for Regional Delivery:

We can’t 100% guarantee next-day delivery for overseas and difficult-to-reach regional areas, where there can be extenuating logistical circumstances. We endeavour to get your goods to you as quickly as possible, but depending on your region, it can be a 2-5 day service.

Pallet Costs for Very Large Items

If an order is very large or items are very heavy, we may need to send your order on a pallet – we have tried to reflect this in our delivery pricing, however we reserve the right to contact you, should the delivery costs to us be excessive, and agree delivery at cost with yourself (we never make any profit on delivery charges).

We will always contact you if your delivery is on a pallet to ensure it is viable.

  • UK Mainland Pallet Cost – £80
  • Scotland Mainland Pallet Cost – £150
  • Scottish Remote Mainland & Offshore Pallet Cost – £180 (Includes Remote Scottish Mainland, Scottish Offshore, Northern Ireland, Channel Islands, Isle of Wight, Isle of Man)

All pallet costs are quoted as a FULL pallet, please call for a bespoke rate for your order.

Out of Stock Items

Should any item on your order be out of stock, we will contact you primarily via telephone for a speedy response, or alternatively via email to discuss whether you would like to wait for your goods to come in, swap out for a similar item or receive a refund. We will wait for contact with you before processing your order.

Packaging

As a business we are committed to reducing our waste and recycling as much packaging as possible. Your delivery may come in a recycled box, with recycled packaging, however we will ensure that the box is discrete, and that there is no indication of the products inside or our shop name visible.

Returns

On all returns, you will always be charged the initial delivery fee incurred by GHEDirect. Even if you received free delivery on the order, your refund will be minus our standard delivery cost of £7.99.

Damages

When packing our orders, a high level of attention is paid to ensure goods are packed as carefully as possible to ensure no breakages. However, we advise you to please check your web orders for any damages upon arrival.

On the rare occasion a product has been damaged in transit you must notify us of the damaged goods within 3 days of arrival in order for us to replace or refund the damaged item. You must provide clear photos of the damage, and also photos of how the packaging arrived so we can take the appropriate action. 

Please note: If you do not notify us within 3 days we will not be held liable for any damages.